An operational leader’s primary role is to ensure that the strategies that will bring the mission, vision and values to life are implemented. Operational leaders integrate all parts of the organisation – people, systems and processes – into a coherent whole, setting the foundation for the organisation to move from successful to remarkable.
|SAQA US. No.||Title||NQF level||Credits|
|12433||Use communication techniques effectively||5||8|
The leader who truly listens is the leader who truly understands his people!
The purpose of this learning module is to empower operational leaders to effectively communicate themselves and the operational strategies to those they lead, as well as to those they report to.
Connecting with people – group discussions, meetings & presentations
The dynamics of communication
The purpose of communication
Communication in business
Communication and diversity
Formal communication – business correspondence
Formal communication – planning, structuring and writing effective reports
Increased understanding of relationship between verbal, non verbal and emotion
Improved understanding of communication and communication channels in the business
Clear and concise report writing
Effective meetings & presentation skills
Effective problem solving
Increased employee engagement
Personal impact through change of attitude
Self – Awareness, social – awareness, self-management and relationship management
Practical implementation in the workplace
Duration: 2 days