Constantia Park Weltevredenpark Roodepoort Gauteng 1709 South Africa

Module 4: Assertive Conflict Handling (Demo)

SAQA US. No. Title NQF level Credits
114226 Interpret and manage conflicts within the workplace 5 8
For assessment: This module must be done with Handling complaints and grievances


Healthy conflict clears the air, opens the mind and builds relationships!

The purpose of this learning module is to empower operational leaders to effectively manage conflict within their teams, with the objective of bringing about positive results and change.
Self-awareness -Paradigms
Self-awareness – communication styles
Self-awareness – self-confidence and assertiveness
Emotional awareness – impact on communication
Dysfunctional relationships – Eric Berne’s Transactional analysis and game playing
Effective negotiating – Crucial and difficult conversations
Conflict handing techniques
Challenging perceptions and paradigms
Healthy relationships and conflict based on trust
Open communication
Improved employee confidence
Effective conflict management
Better identification of pressing issues
Better identification of manipulative tactics
Understanding responsibility
Increased employee engagement
Personal impact through change of attitude
Self – Awareness, social – awareness, self-management and relationship management
Practical implementation in the workplace
Duration: 2 days