Constantia Park Weltevredenpark Roodepoort Gauteng 1709 South Africa

Module 5: Handling complaints and grievances (Demo)

SAQA US. No. Title NQF level Credits
114226 Interpret and manage conflicts within the workplace 5 8
For assessment: This module must be done with Handling complaints and grievances

 
Purpose:
The purpose of this learning module is to empower operational leaders to effectively address complaints and grievances within their teams.
Content:
Internal complaints and grievance resolution procedures
LRA dispute resolution procedures
Effective techniques for handling complaints
Effective techniques for handling grievances
Negotiating a resolution
Impact:
Effective understanding of dispute processes
Effective handling of disputes through established processes
Open communication
Improved employee confidence
Effective conflict management
Better identification of pressing issues
Practical implementation in the workplace
Duration: 1 day