A two-day, highly participative course designed to improve the assertiveness and workplace efficiency of any employee.
This recently upgraded course makes use of specifically local DVD case studies, role-plays, questionnaires and group discussions. It helps course attendees to identify their behavioural style, laying the groundwork for growth in their professional and personal life.
Course content includes:
Interested in this training course? Contact us by phone, email or by filling in the enquiry form on this page.
Email us at training@localhost
Durban – 031 309 4627
Cape Town – 021 201 6996
Gauteng – 0861 474 722
Port Elizabeth – 041 368 2019
|The difference between aggressive, passive/manipulative and assertive behaviour|
|Techniques to control one’s emotions, particularly anger|
|Various methods for handling conflict with more confidence (e.g. planning, reflective listening, using non-verbal communication, dealing with bullies)|
|Determining life and career goals|
|Setting priorities and implementing a time management system|
|Using a diary and other tools/techniques to boost productivity.|